Returns & Refund Policy
At Mojflavour, we are dedicated to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy for up to 48 hours after delivery. Please read the following guidelines carefully to understand our process.
1. Eligibility for Returns and Refunds
- Time Frame: Requests for returns or refunds must be made within 48 hours of the delivery date.
- Condition: Items must be in their original packaging, unused, and in the same condition as when you received them.
- Non-Returnable Items: Certain items are non-returnable for health and safety reasons, including:
- Perishable goods (e.g., fresh produce, dairy products, meats)
- Personal care items (e.g., toiletries, hygiene products)
- Any items marked as non-returnable at the time of purchase
2. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact Us: Email us at mojflavour@gmail.com or call us at 579-114-562 within 48 hours of receiving your order. Provide your order number, a description of the issue, and photos if applicable.
- Approval: Our customer service team will review your request and, if approved, provide instructions for returning the item.
- Return the Item: Follow the provided instructions to return the item. Ensure it is securely packaged to avoid damage during transit.
3. Refund Process
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return conditions.
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refund Method: Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.
6. Questions and Support
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact our customer service team at:
- Email: mojflavour@gmail.com
- Phone: 579-114-562
We value your satisfaction and are here to help with any issues you may encounter. Thank you for choosing Mojflavour!
